Refund and Returns Policy

At Pri Beauty, we do not accept returns. Here’s why and how we ensure your satisfaction:

Important Reminder:

• No refunds during sales: Items purchased during a sale or promotional period are non-refundable. However, you may be eligible for an exchange if the product is damaged or defective.

• No order cancellations during sales: Orders placed during a sale or promotional period cannot be canceled under any circumstances.

• Unboxing video required: Please record a video while receiving your parcel and opening it.

  • Ensure the video shows the seal intact before unboxing and continues until the parcel is fully opened.

  • If the seal is broken upon delivery, do not accept the parcel and inform us immediately.

  • Claims without an unboxing video will not be entertained as per our policy.

Return Shipping Costs

• Customers are responsible for return shipping fees.

• Retain proof of postage for tracking purposes, as we are not liable for lost returns.

Refund Process

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed within 7–10 business days to the original payment method.

• Sale items and promotional purchases are final sales and cannot be returned, refunded, or canceled.

Damaged or Defective Products

• If your product arrives damaged or defective, email us at pribeautyofficial@gmail.com within 48 hours of delivery.

• Include clear photos of the product and packaging.

• We’ll arrange a replacement or exchange, but refunds will not be processed for sale items.

For further assistance, reach out to us at pribeautyofficial@gmail.com We are here to ensure your experience with Pri Beauty is nothing short of exceptional! 💄