Terms and conditions

1. acceptance of terms

by accessing or shopping with yes yes supermarket, you agree to comply with these terms and all applicable laws. if you do not agree, please do not use our services.

2. products & pricing

• all products are listed with accurate descriptions and prices to the best of our knowledge.

• prices, discounts, and stock availability may change without prior notice.

• images are for representation; actual packaging or product appearance may differ.

3. orders & payments

• orders are valid only after payment confirmation.

• secure payment gateways are used for all transactions.

• in case of failed transactions, the order will not be processed.

4. shipping & delivery

• deliveries are available within kanchipuram and selected areas.

• estimated delivery times are provided at checkout but may vary due to unforeseen conditions.

• free or paid delivery depends on order value and location.

5. cancellations

• orders can be cancelled before dispatch.

• once dispatched, cancellations are not accepted.

6. returns & refunds

• returns are accepted only if products are damaged, expired, or incorrect.

• refund or replacement will be processed after verification.

• refunds are issued to the original payment method within 5–7 business days.

7. wholesale orders

• wholesale orders are subject to special terms on pricing, delivery, and returns.

• bulk buyers may need to follow additional guidelines shared during purchase.

8. limitation of liability

• yes yes supermarket is not responsible for delays caused by third-party couriers, natural events, or customer errors.

• liability is limited to the value of the product purchased.

9. intellectual property

• all content on this website/app (logos, images, text, designs) belongs to yes yes supermarket.

• unauthorized use, copying, or distribution is not allowed without written consent.

10. changes to terms

• we may update these terms at any time without prior notice.

• continued use of our services means you accept the updated terms.

11. contact us

for any queries related to these terms, please contact us through my account → whatsapp, and our support team will assist you promptly.